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Refund Policy

Last updated: 22 October 2026

In short: if you're not happy, we refund the full amount of any payment within 14 days of that payment. No questions asked.

1. 14-day guarantee on every payment

  • If you paid for a Vigia subscription (for example Pro) and you're not happy, you can ask for a full refund of a payment within 14 days of that payment.
  • It applies to the first payment and every renewal.
  • You don't need to tell us why. Feedback is welcome but optional.

2. In line with the EU right of withdrawal

14 days is the same period as the EU right of withdrawal for online purchases. The law lets that right lapse once a digital service starts right after purchase. We choose not to use that exception: you get 14 days even if you've already used Vigia. This policy doesn't reduce any right the law gives you.

3. Pre-reservations before launch

If you reserved a founder spot before launch and we don't launch, or you change your mind before launch, you get a full refund, even if more than 14 days have passed.

4. How to ask

Reply to your receipt email or write to customerservice@tryvigia.com from the email you used to buy. Include your order number if you can.

5. How it's processed

  • Payments are processed by our payment provider, the Merchant of Record: it charges you, handles VAT and processes refunds. The charge shows on your card statement under the provider's name, which also appears on your receipt.
  • Refunds are always full, including the VAT charged. The provider's fees are never deducted from your refund.
  • Once processed, the refund goes back to the payment method you used. It usually shows on your statement within a few business days, depending on the provider and your bank.
  • When we refund a subscription payment, we cancel the subscription, so you won't be charged again.

6. Cancelling without a refund

You can cancel at any time in the payment provider's customer portal (link in your receipt email). You won't be charged again and you keep access until the end of the period already paid.

7. After 14 days

Payments older than 14 days aren't refunded, except where the law requires it or in cases we review individually (for example a charge made in error on our side).

8. Contact

Vigia is operated by Cristovão Reis, an individual (sole trader) based in Portugal. Email: customerservice@tryvigia.com.

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